Release Management (RLM) Order Line With Intermediate Ship-to Is Getting Duplicated Instead of Reconcile (Doc ID 2239914.1)

Last updated on DECEMBER 11, 2020

Applies to:

Symptoms

On : 12.2.4 version, RLM Rules Issues

ACTUAL BEHAVIOR
The sales order line is getting duplicated with same matching attribute demand when the demand line is imported through DSP having Intermediate Ship To populated.

EXPECTED BEHAVIOR
RLM Order Line populated with Intermediate Ship To to be reconciled with existing order line

STEPS
1. For example, there is a customer sending 866 file and we have only Model Serial Number as Optional Matching Attribute.
2. In the first pass the RLM demand line is imported and sales order line gets created and populated with Intermediate Ship To.
3. Upon importing the demand line having the same model serial number (matching attribute) is imported again the next day
    through another RLM file with same value of Intermediate Ship To populated, the sales order line does not get reconciled
    but gets duplicated.
So now we have 2 identical order lines duplicated in order board and this will cause various downstream impacts.

Cause

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.