Return Line Not Appearing In RMA Order In Localized Order Form Under Returns Tab

(Doc ID 2240187.1)

Last updated on DECEMBER 15, 2017

Applies to:

Oracle Financials for India - Version 12.1.3 and later
Information in this document applies to any platform.


On : 12.1.3 version, India OM Localizations

Create a RMA Order by Referencing the Original sales order and the RMA Lines are not populated into the Localized Sales Order Form Under Returns Tab.

RMA lines should get populated to the Return Order tab successfully in the sales Order localized form.

The issue can be reproduced at will with the following steps:
1. (N)->India Local Order Management
2. Create a Return Order by referencing the Original sales order.
3. Save.
4. Observe that the data is not getting defaulted to the Return Order lines.

The issue has the following business impact:
1. User cannot book the Return Order.
2. Sales returns processing stuck


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