Return Line Not Appearing In RMA Order In Localized Order Form Under Returns Tab (Doc ID 2240187.1)

Last updated on FEBRUARY 03, 2019

Applies to:

Symptoms

On : 12.1.3 version, India OM Localizations

ACTUAL BEHAVIOR
---------------
Create a RMA Order by Referencing the Original sales order and the RMA Lines are not populated into the Localized Sales Order Form Under Returns Tab.

EXPECTED BEHAVIOR
-----------------------
RMA lines should get populated to the Return Order tab successfully in the sales Order localized form.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. (N)->India Local Order Management
2. Create a Return Order by referencing the Original sales order.
3. Save.
4. Observe that the data is not getting defaulted to the Return Order lines.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
1. User cannot book the Return Order.
2. Sales returns processing stuck

Cause

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.