Return Line Not Appearing In RMA Order In Localized Order Form Under Returns Tab
(Doc ID 2240187.1)
Last updated on FEBRUARY 03, 2019
Applies to:
Oracle Financials for India - Version 12.1.3 and laterInformation in this document applies to any platform.
Symptoms
On : 12.1.3 version, India OM Localizations
ACTUAL BEHAVIOR
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Create a RMA Order by Referencing the Original sales order and the RMA Lines are not populated into the Localized Sales Order Form Under Returns Tab.
EXPECTED BEHAVIOR
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RMA lines should get populated to the Return Order tab successfully in the sales Order localized form.
STEPS
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The issue can be reproduced at will with the following steps:
1. (N)->India Local Order Management
2. Create a Return Order by referencing the Original sales order.
3. Save.
4. Observe that the data is not getting defaulted to the Return Order lines.
BUSINESS IMPACT
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The issue has the following business impact:
1. User cannot book the Return Order.
2. Sales returns processing stuck
Cause
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In this Document
Symptoms |
Cause |
Solution |
References |