WorkFlow Mailer Cannot be Started Due to Error: Unable to Connect to the Mail Account
(Doc ID 2240464.1)
Last updated on OCTOBER 22, 2023
Applies to:
Oracle Workflow - Version 12.1.3 and laterInformation in this document applies to any platform.
Symptoms
On : 12.1.3 version, Workflow Mailer
When attempting to start the mailer,
the following error occurs.
ERROR
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"Validation failed for the following parameters -> {ACCOUNT=Unable to connect to the mail account. Check the host, user name and password.}"
STEPS
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The issue can be reproduced at will with the following steps:
a. Workflow Administrator web Applications Responsibility
b. Workflow Manager
c. Click on the Notification Mailers icon
d. Click on Workflow Notification Mailers link
e. Click on Edit
Changes
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |
| References |