WorkFlow Mailer Cannot be Started Due to Error: Unable to Connect to the Mail Account (Doc ID 2240464.1)

Last updated on MARCH 03, 2017

Applies to:

Oracle Workflow - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Workflow Mailer

When attempting to start the mailer,
the following error occurs.

ERROR
-----------------------
"Validation failed for the following parameters -> {ACCOUNT=Unable to connect to the mail account. Check the host, user name and password.}"

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
a. Workflow Administrator web Applications Responsibility
b. Workflow Manager
c. Click on the Notification Mailers icon
d. Click on Workflow Notification Mailers link
e. Click on Edit

Cause

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