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Copy Instance Creates Warranty even when Checkbox is Unchecked (Doc ID 2240697.1)

Last updated on FEBRUARY 28, 2020

Applies to:

Oracle Installed Base - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR

When copying an item instance without a warranty, the copied item instance
will automatically have a warranty associated, even if the "Create contracts" checkbox is unchecked.

 

EXPECTED BEHAVIOR

Expect to be able to select whether to create to not warranty when copying item instance, just like in case of create item instance, where "Create Warranty" checkbox is available

STEPS

The issue can be reproduced at will with the following steps:
 1. Oracle Installed Base User responsibility > Oracle Installed Base
 2. Create Item Instance page , enter item and all mandatory data
 3. Uncheck Create Warranty flag
 4. Submit
 5. Instance created > no contracts are created
 6. Queried this instance and clicked on Copy Item Instance > there is no Create Warranty checkbox
 7. Pressed Save > instance created
 8. On Contracts tab, can see contract associated.- since at create instance user has the option to create or not contracts, same option should be available at copy instance

 

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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