Field Service Administrator Portal :Unexpected Error If No Value is Selected in Filter By Drop-Down

(Doc ID 2241094.1)

Last updated on MARCH 06, 2017

Applies to:

Oracle Field Service - Version 12.2.5 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.5 version, Field Service Engineer Portal

Getting the following error when trying to fetch values in Field Service Administrator Portal using Filter By Option



ERROR
-----------------------
If no value is selected in Filter By drop-down then open the List Of Values (LOV),get the following error,

Cannot find LOV view object (CsfPOFilterBYVO1) in LOV AM

If enter value in the LOV then tab out See the error


You have encountered an unexpected error.Please contact system administrator for assistance


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Login to apps and open the Field Service Administrator Portal
2. Navigate to Dashboard
3. If no value is selected in Filter By drop-down then open the LOV. get the following error,

"Cannot find LOV view object (CsfPOFilterBYVO1) in LOV AM"

If enter value in the LOV then tab out See the error

"You have encountered an unexpected error.Please contact system administrator for assistance "



Cause

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