Inventory Org Used On Charge Line Not Being Used For Costing (Doc ID 2241230.1)

Last updated on MARCH 13, 2017

Applies to:

Oracle Teleservice - Version 12.1.3 to 12.1.3 [Release 12.1]
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Charges UI, APIs, and schema


When attempting to process the Charge Line, though it is assigned to a different Inventory Org, the line is processed using the default Inventory
Organization instead of the assigned Inventory Org.


It is Expected that the Charge line will be processed using the assigned Inventory Org rather than the default Inventory Org.


The issue can be reproduced at will with the following steps:

1) From the Service (R)
2) Create a Service Request and the Charge Lines and process the Charge line which is assigned to a specific Inventory Org.



Cause

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