My Oracle Support Banner

"UnableTo Authenticate Session" Error in Self-Service (SSHR) Pages (Doc ID 2241248.1)

Last updated on OCTOBER 10, 2019

Applies to:

Oracle Self-Service Human Resources - Version 12.1.1 and later
Information in this document applies to any platform.


Problem Statement:

Using Employee Self Service or Manager Self Service, clicking on almost any link ends in error.


Exception Details.
oracle.apps.fnd.framework.OAException: Could not load application module 'oracle.apps.per.selfservice.hierarchy.server.HierarchyAM'.
at oracle.apps.fnd.framework.webui.OAJSPApplicationRegistry.registerApplicationModule(
at oracle.apps.fnd.framework.webui.OAJSPApplicationRegistry.registerApplicationModule(

oracle.apps.fnd.framework.OAException: Application: ICX, Message Name: ICX_SESSION_FAILED.
at oracle.apps.fnd.framework.server.OAExceptionUtils.processAOLJErrorStack(
at oracle.apps.fnd.framework.server.OAApplicationModuleImpl.processAOLJErrorStack(


unable to authenticate session

Steps to Reproduce:
The issue can be reproduced at will with the following steps:
Responsibility used: Manager Self Service
1. Navigation: Manager Self Service >> Absence Management (or any other link)
2. Observe Error




To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.