The Resource Name For Resources with 'Other Resource' Type Is Not Displaying On FSTP (Doc ID 2241659.1)

Last updated on MARCH 09, 2017

Applies to:

Oracle Field Service - Version 12.1.3 to 12.1.3 [Release 12.1]
Information in this document applies to any platform.

Symptoms

On : 12.1.3

The Resource name for resources with 'Other resource' type are not displaying on Field service technician portal

It should display the other resource name when querying the assigned task.

STEPS
======
The issue can be reproduced at will with the following steps:
1. Field Service Technician Portal > Dashboard
2. Search the task
3. Click Update icon and scroll down
4. Resource name for resource type- Other resource is not displaying under Owner and Assignee section

Cause

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