The Resource Name For Resources with 'Other Resource' Type Is Not Displaying On FSTP

(Doc ID 2241659.1)

Last updated on MARCH 09, 2017

Applies to:

Oracle Field Service - Version 12.1.3 to 12.1.3 [Release 12.1]
Information in this document applies to any platform.


On : 12.1.3

The Resource name for resources with 'Other resource' type are not displaying on Field service technician portal

It should display the other resource name when querying the assigned task.

The issue can be reproduced at will with the following steps:
1. Field Service Technician Portal > Dashboard
2. Search the task
3. Click Update icon and scroll down
4. Resource name for resource type- Other resource is not displaying under Owner and Assignee section


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