'CS_ServiceRequest_UTIL.call_internal_hook-ORA-04063' Error When Creating Service Request

(Doc ID 2242151.1)

Last updated on MARCH 09, 2017

Applies to:

Oracle Teleservice - Version 12.1.3 and later
Information in this document applies to any platform.


When attempting to create SR,
the following error occurs.

CS_ServiceRequest_UTIL.call_internal_hook-ORA-04063: Package body "APPS.CS_MOBILE_CSM_HOOK_PKG" has errors
ORA-06508: PL/SQL: could not find the program unit being called: "APPS.CS_MOBILE_CSM_HOOK_PKG"

The issue can be reproduced at will with the following steps:
1. Apply the patch 22191540:R12.CC_PF.B for Service Mobile Manager App version
2. Navigate to Service (R) -> Service Requests -> Create Service Request
3. Enter problem summary and click on save icon




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