Unable To Add Order Lines To A New Ship Set (Doc ID 2242851.1)

Last updated on MARCH 11, 2017

Applies to:

Oracle Order Management - Version 12.2.4 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.4 version, Transaction Entry in test and production

ACTUAL BEHAVIOR
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Users are unable to add order lines to a new ship set. When new order lines are added to the sales order, the new ship set number is not getting assigned.

EXPECTED BEHAVIOR
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Expect the new order lines will default a new shipset.

STEPS
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The issue can be reproduced at will with the following steps:
1.) Enter sales order and lines. Place lines in a shipset.
2.) Book order.
3.) Re-query order and add new lines. Expect a new shipset on the new lines.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users are not seeing expected functionality.

Cause

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