"java.lang.NullPointerException" Encountered While Creating New Customers At "oracle.apps.ar.cusstd.createcus.server.ArCreateCusAMImpl.getAccountId" (Doc ID 2242974.1)

Last updated on MARCH 18, 2017

Applies to:

Oracle Receivables - Version 12.2 and later
Information in this document applies to any platform.

Symptoms

While creating new customers in Customers workbench, the following error is encountered :

Error Page
You have encountered an unexpected error. Please contact the System Administrator for assistance.

The detailed exception is as follows :

Exception Details.
 oracle.apps.fnd.framework.OAException: java.lang.NullPointerException
          at oracle.apps.fnd.framework.OAException.wrapperException(OAException.java:912)
          at oracle.apps.fnd.framework.OAException.wrapperException(OAException.java:886)
          at oracle.apps.fnd.framework.OAException.wrapperInvocationTargetException(OAException.java:1009)
          at oracle.apps.fnd.framework.server.OAUtility.invokeMethod(Unknown Source)
.
.
## Detail 0 ##
java.lang.NullPointerException
          at oracle.apps.ar.cusstd.createcus.server.ArCreateCusAMImpl.getAccountId(ArCreateCusAMImpl.java:400)
          at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
          at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:57)
          at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)

Steps to Reproduce :

Responsibility : Receivables, Vision Operations (USA)
Navigation : Customers → Customers

  1. Create a new customer.
  2. While saving the record, the above error is encountered.

Cause

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