UPK: Connection String is invalid or Database is not setup correctly. Count must be positive... Error in auto roll up process. (Doc ID 2243196.1)

Last updated on MARCH 28, 2017

Applies to:

User Productivity Kit - Version 12.1.0.1 to 12.1.0.1 [Release 12.1]
Information in this document applies to any platform.

Symptoms

Knowledge Center - 12.1.0.1 -  Error message "System configuration error".  At that time all the published UPK modules were unavailable on the Knowledge Center server.

Windows Event Log Error message:

KCenter: Connection String is invalid or database is not setup correctly.
Count must be positive and count must refer to a location within the
string/array/collection.
Parameter name: count
at KPath.KCenterWindowsAuthentication.OnAuthenticateRequest(Object source,
EventArgs e) in
c:\BuildRoot\Engineering\Branches\Harrisburg_12.1.0.1\KnowledgePathways\KPath\
KCenterWindowsAuthentication.cs:line 348
at
System.Web.HttpApplication.SyncEventExecutionStep.System.Web.HttpApplication.I
ExecutionStep.Execute()
at System.Web.HttpApplication.ExecuteStep(IExecutionStep step, Boolean&
completedSynchronously)
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="ODDev" />
<EventID Qualifiers="0">0</EventID>
<Level>2</Level>
<Task>0</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2017-01-27T07:21:24.000000000Z" />
<EventRecordID>3999903</EventRecordID>
<Channel>Application</Channel>
<Computer>WSRV4919.rabobank.corp</Computer>
<Security />
</System>

Cause

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