'Unable to update the Service Order Status' Error Message After Selecting Complete Work Button (Doc ID 2243227.1)

Last updated on MARCH 14, 2017

Applies to:

Oracle Depot Repair - Version 12.2.6 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.6-Depot Repair: Error Message after job completion
======================================


When completing a repair job created from repair order/service order an error message pops up.
The job is successfully completed and the service order status is open until clicking the <Update SO Status> button.


ERROR
=============
Unable to update the Service Order Status. A new status is required for the transition.


STEPS:
=========
The issue can be reproduced at will with the following steps:
Navigation: (Responsibility) Depot Repairs Super User > Depot Repair >Repair Orders
1. Create Service Request and its Service order
2. Create a repair job
3. Transaction Material/Resource on repair order (webpage).
4. Click <Complete Work> button, the error message prompts up, while job status become completed.

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms