BI Publisher Login Fails With Error Login Failed, Please Retry (Doc ID 2243566.1)

Last updated on MARCH 16, 2017

Applies to:

BI Publisher (formerly XML Publisher) - Version 10.1.3.2.1 and later
Information in this document applies to any platform.

Symptoms

On : 10.1.3.2.1 version BI Publisher, Production environment.

When attempting to login to BI Publisher page, the following error occurs.

Login failed, please retry.

The issue can be reproduced at will with the following steps:

1. Type BI Publisher URL in browser.
2. Login page rendered.
3. Input login credentials.
4. Above mentioned error appears.

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms