Error after Selecting Add/Update Benefits Option in HR Self-Service (Doc ID 2245276.1)

Last updated on AUGUST 24, 2017

Applies to:

Oracle Advanced Benefits - Version 12.2.4 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.5 version, Self Service Benefits

When new hires are attempting to update Benefits in Self-Service, the following error occurs:


Error
You have encountered an unexpected error Please contact the System Administrator for assistance.

Exception Details.
oracle.apps.fnd.framework.OAException: java.lang.ClassCastException: java.lang.String cannot be cast to oracle.apps.ben.selfservice.enrollment.webui.SelectionColumnData
at oracle.apps.fnd.framework.OAException.wrapperException(OAException.java:912)
at oracle.apps.fnd.framework.webui.OAPageErrorHandler.prepareException(OAPageErrorHandler.java:1178)
at oracle.apps.fnd.framework.webui.OAPageBean.renderDocument(OAPageBean.java:3616)
at oracle.apps.fnd.framework.webui.OAPageBean.renderDocument(OAPageBean.java:3365)
at _pages.__oa._jspService(__oa.java:252)
...
## Detail 0 ##
java.lang.ClassCastException: java.lang.String cannot be cast to oracle.apps.ben.selfservice.enrollment.webui.SelectionColumnData
at oracle.apps.ben.selfservice.enrollment.webui.SelectionData.selectValue(SelectionData.java:48)




STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Login in to responsibility Employee Self-Service.
2. Select function Benefits.
3. Add two dependents.
4. Select Update Benefits button.
Error occurs.

Changes

 

Cause

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