Credit Invoice Field Not Defaulted For Copied Orders

(Doc ID 2246243.1)

Last updated on MAY 22, 2017

Applies to:

Oracle Order Management - Version 12.2.5 and later
Information in this document applies to any platform.


After shipping and invoicing a standard sales order, when customer copy the same and change order type to "Credit Only" or RMA, and click on OK, new order gets created but "Credit Invoice" field in the Returns tab of order line has NULL value
Expectation is to have the invoice number of reference sales order in this field

1. Navigate to: Orders, Returns > Order Organizer > search for an existing order
2. Open an order
3. Select: Actions > Copy > set "Credit Only" or RMA value to "Chnage Order Type To" field
4. Press OK
5. Check the "Credit Invoice" field for the new created order




Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms