Repair Order Search Form Not Filtering By Operating Unit (Doc ID 2246746.1)

Last updated on MAY 23, 2017

Applies to:

Oracle Depot Repair - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Repair Order Management

ACTUAL BEHAVIOR
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The Find Repair Orders form doesn't filter by operating unit when perform a search using RMA number.
If there are two RMA with the same number (but different header_ID, each one corresponding to a different org), the form will use the first one to search for the linked repair order.
As a result of that, a user from a certain organization could end up retrieving the Repair Order from a different organization.

EXPECTED BEHAVIOR
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The Find Repair Order form should filter by organization or, ate least, show the organization that correspond to each repair order retrieved for the same RMA number.

STEPS
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The issue can be reproduced at will with the following steps:
1. There is RMA 123 (with header_id 123) created under Americas OU that is linked to a corresponding SR#111 and RO#222
2. There is also RMA 123 (with header_id 999) created under a different OU, like Europe OU, that is also linked to a corresponding SR#444 and RO#555 (which are different than the ones linked to the Americas RMA)
3. A user for Americas OU perform a search using RMA 123. The form retrieves the corresponding RO#222 which is correct.
4. Another user for Europe OU perform a similar search using RMA 123. The form retrieves RO#222 which is incorrect. It should have retrieved RO#555
5. In the Find Repair Order form, in the RMA/SO field, when open the LOV and search for 123% we can see that the retrieved records correspond with the sales orders under both organizations, not just the one that the user is using.


Changes

 

Cause

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