Knowledge Management 'Synonym Match 'search Not Available From ISupport In R12.2.6

(Doc ID 2247142.1)

Last updated on MARCH 23, 2017

Applies to:

Oracle iSupport - Version 12.2.6 and later
Information in this document applies to any platform.

Goal

When searching Knowledge Management from iSupport the search options are:
- Any of the Words
- All of the Words
- Fuzzy Match
- Exact Phrase
The option for 'Synonym Match' is not in the 'Using' drop-down.

When searching Knowledge Management from Contact Centre then all 5 options are available. Why isn't 'Synonym Match' available in iSupport?
 

Solution

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