Knowledge Management 'Synonym Match 'search Not Available From ISupport In R12.2.6
Last updated on MARCH 23, 2017
Applies to:Oracle iSupport - Version 12.2.6 and later
Information in this document applies to any platform.
When searching Knowledge Management from iSupport the search options are:
- Any of the Words
- All of the Words
- Fuzzy Match
- Exact Phrase
The option for 'Synonym Match' is not in the 'Using' drop-down.
When searching Knowledge Management from Contact Centre then all 5 options are available. Why isn't 'Synonym Match' available in iSupport?
Sign In with your My Oracle Support account
Don't have a My Oracle Support account? Click to get started
My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms