Error ORA-01403 When Clicking 'Estimate' For One Work Order (Doc ID 2247300.1)

Last updated on MARCH 23, 2017

Applies to:

Oracle Enterprise Asset Management - Version 12.1.2 and later
Information in this document applies to any platform.

Symptoms

When clicking 'Estimate' on the work orders page, the following error occurs.
The issue ONLY occurs for one work order.


ERROR

1. ORA-01403: no data found in Package CST_EamJob_PUB Procedure Compute_Job_Estimate : l_stmt_num - 35
2. Error: CST_EAMCOST_PUB.compute_job_estimate() in Package CSTPECEP Procedure ESTIMATE_WORKORDER(40):


STEPS

The issue can be reproduced at will with the following steps:
1. Responsibility: Maintenance Super User.
2. Click on Work Orders tab.
3. Query a specific work order.
4. Go to Update Work Order.
5. Try to click on 'Estimate' and receive the aforementioned error.


Cause

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