Contracts in Terminated status is not Displaying the "Open for Update" button. (Doc ID 2247713.1)

Last updated on MARCH 27, 2017

Applies to:

Oracle Service Contracts - Version 12.2.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.3 version, Contracts Billing/Termination

Some Service Contracts which are in Terminated Status does not have the "Open for Update" option whereas some contracts with the same status are displaying "Open for Update".



STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1) Service Contract Manager>Open the Launch pad>click on Search icon>enter the Terminated Contract
number>Right click>Click on Open and checked the "opened for update" button
not available

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms