R11i: R12: OIE: UNABLE TO MATCH CREDIT TO DISPUTED CREDIT CARD TRANSACTION IN IEXPENSE (Doc ID 2247803.1)

Last updated on MARCH 24, 2017

Applies to:

Oracle Internet Expenses - Version 11.5.10.0 and later
Information in this document applies to any platform.
Match
Disputed
Credit Card

Symptoms



ACTUAL BEHAVIOR
---------------
Users are unable to match credits to the disputed transactions in Internet Expenses. This option is disabled under the Credit Card Transactions -> Disputed Transactions page.

EXPECTED BEHAVIOR
-----------------------
Expect to be able to match existing credit to a disputed transaction via the form

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Navigate to Expenses: Credit Card Transactions=>Dispute Transactions
2. Query a disputed transaction, for example:

Transactions for AMEX Approved Expenses Program XXXXXXXXXXXX1001

Disputed Transaction
Transaction Date  Posted Date Merchant Name Location                  Transaction Amount Match with Credit Update
---------------------------------------------------------------------------------------------------------------------------------
01/02/2017        01/02/2017  PANERA              HOWELL, NJ 41.91 USD                  (icon)             (icon)

3. Attempt to select the Match with Credit option. The icon is not available for selection
4 Navigate to the OIE Home Page
5.Select Create Expense Report
6. Select Next on the General Information page
7. On the Create Expense Report: Credit Card Transactions see at least one matching credit is available. For example:

Current Transactions for AMEX Approved Expenses Program XXXXXXXXXXXX1001

Select Warning Transaction Date Age (Days) Transaction Amount Merchant Name Location                    Billed Amount USD
----------------------------------------------------------------------------------------------------------------------------------------
...
  X                  01/02/2017     74                -41.91                   PANREA            HOWELL, NJ -41.91

  11-20 of 25



BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot match disputed transactions to existing credits.

Cause

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