Service Contract Passed QA And Billed When Bill-To Customer Is On Credit Hold (Doc ID 2247943.1)

Last updated on MARCH 24, 2017

Applies to:

Oracle Service Contracts - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR
---------------
A service contract was was renewed. The customer was on credit hold. It passed QA and billed.

EXPECTED BEHAVIOR
-----------------------
Expect that the contract will not pass QA.

Changes

 

Cause

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