My Oracle Support Banner

BI Publisher Font Mappings Fails with Error 500--Internal Server Error and PDF Output Displays Question Marks Instead of Bullets (Doc ID 2248005.1)

Last updated on FEBRUARY 23, 2019

Applies to:

BI Publisher (formerly XML Publisher) - Version to 12.2 [Release 11.1 to 12.2]
Information in this document applies to any platform.


Adding font mapping for PDF templates using the Administration -> Font Mapping option, but this is failing with the error below for the server:

Error 500--Internal Server Error

From RFC 2068 Hypertext Transfer Protocol -- HTTP/1.1:

10.T.1 500 Internal Server Error

Th server encountered an unexpected condition which prevented it from fulfilling the request.

Note:  This works fine for the Publisher Desktop Utility.


 Upgraded BI Publisher from to 12c.


To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.