BI Publisher Font Mappings Fails with Error 500--Internal Server Error and PDF Output Displays Question Marks Instead of Bullets

(Doc ID 2248005.1)

Last updated on MARCH 29, 2017

Applies to:

BI Publisher (formerly XML Publisher) - Version 11.1.1.9.0 to 12.2 [Release 11.1 to 12.2]
Information in this document applies to any platform.

Symptoms

Adding font mapping for PDF templates using the Administration -> Font Mapping option, but this is failing with the error below for the server:

Error 500--Internal Server Error

From RFC 2068 Hypertext Transfer Protocol -- HTTP/1.1:

10.T.1 500 Internal Server Error

Th server encountered an unexpected condition which prevented it from fulfilling the request.

Note:  This works fine for the Publisher Desktop Utility.

Changes

 Upgraded BI Publisher from 11.1.1.9 to 12c.

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms