India - Service Tax Processing Failing With Error "ORA-01476: DIVISOR IS EQUAL" (Doc ID 2248206.1)

Last updated on MARCH 27, 2017

Applies to:

Oracle Financials for India - Version 12.2.5 to 12.2.6 [Release 12.2]
Information in this document applies to any platform.

Symptoms

On : 12.2.5 version, India AP Localizations

ACTUAL BEHAVIOR
---------------
On running "India Service Tax Processing Program" concurrent for a given date range , it is completing with warning.

ERROR MESSAGE 
------------------
Unexpected Error Occured:Unexpected Error Occured in
Process_Payments:ORA-01476: divisor is equal to zero
Problem Message:Unexpected Error Occured in Process_Payments:ORA-01476:
divisor is equal to zero
Problem Message:Unexpected Error Occured in Process_Payments:ORA-01476:
divisor is equal to zero

EXPECTED BEHAVIOR
-----------------------
As this is linked with the Transaction accounting , it is expected to complete normal and generate the relevant accounting for AP invoices.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:

1. Responsibility: Oracle Payables - India localization - upgraded
2. Path: Other -> Requests -> Run
3. Run the India - Service Tax Processing (JAISRVTP)

India Service Tax Processing Program completed in Warning.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot account the transactions which are eligible.

Cause

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