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Product and Services Category Setup Gets StringIndexOutOfBoundsException When Adding Category Having More Than Two Segments (Doc ID 2248600.1)

Last updated on JUNE 19, 2019

Applies to:

Oracle iSupplier Portal - Version 12.1.3 and later
Information in this document applies to any platform.


On : 12.1.3 version, Supplier Admin Issues

Unable to add Product and Services category having segments 1,2,3,4 to Supplier profile.

We have a purchasing category of 4 segments. We have done the setup for adding Product & Services to supplier profiles.  But we are unable to add to supplier profile product & services the category using 3 or 4 segments.  The following error occurs.


You have encountered an unexpected error

Exception Details.
oracle.apps.fnd.framework.OAException: java.lang.StringIndexOutOfBoundsException
at oracle.apps.fnd.framework.OAException.wrapperException(
at oracle.apps.fnd.framework.webui.OAPageErrorHandler.prepareException(

The issue can be reproduced at will with the following steps:
1. Purchasing Super User -> Supply Base -> Suppliers -> Query for a supplier -> Update -> Products & Services
2. Click on Add
3. Click on ‘Search for Specific Product & Services’.
4. Try to add a 3 segment or 4 segment category
5. Error is received


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