How To Create Email Center Classification Rule By Language

(Doc ID 2248633.1)

Last updated on MARCH 29, 2017

Applies to:

Oracle Email Center - Version 12.2.5 and later
Information in this document applies to any platform.

Goal

How To Create Email Center Classification Rule By Language?

Example: When an inbound email is written in English language, it should be classified as XX-English, when it is written in German, the classification should equal XX-German.

Solution

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms