Emails Are Not Coming Into Email Center
Last updated on MARCH 29, 2017
Applies to:Oracle Email Center - Version 12.2.5 and later
Information in this document applies to any platform.
Email messages are not being received into our emails queues in Email Center. The Download Processor is not starting up successfully. There seems to be an issue with the Concurrent Processing tier where the concurrent jobs do complete normally but the status is not changing.
DP_LOG_ID EMAIL_ACCOUNT_ID ERROR_CODE ERROR_MESSAGE MSG_SUBJECT MSG_RECEIVED_DATE RFC822_MESSAGE_ID CREATED_BY CREATION_DATE LAST_UPDATED_BY LAST_UPDATE_DATE LAST_UPDATE_LOGIN
10550 10415 IEM_FAIL_TO_OPEN_NEW_FLDR javax.mail.MessagingException: * BYE Connection closed.;
nested exception is:
com.sun.mail.iap.ConnectionException: * BYE Connection closed.
The issue can be reproduced at will with the following steps:
(R) Email Center Administration
(N) Administration > Monitoring > Download Processor
There is an X under the Status columns
Sign In with your My Oracle Support account
Don't have a My Oracle Support account? Click to get started
Million Knowledge Articles and hundreds of Community platforms