Emails Are Not Coming Into Email Center (Doc ID 2248947.1)

Last updated on DECEMBER 03, 2019

Applies to:

Symptoms

Email messages are not being received into our emails queues in Email Center. The Download Processor is not starting up successfully. There seems to be an issue with the Concurrent Processing tier where the concurrent jobs do complete normally but the status is not changing.

ERROR
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DP_LOG_ID EMAIL_ACCOUNT_ID ERROR_CODE ERROR_MESSAGE MSG_SUBJECT MSG_RECEIVED_DATE RFC822_MESSAGE_ID CREATED_BY CREATION_DATE LAST_UPDATED_BY LAST_UPDATE_DATE LAST_UPDATE_LOGIN

10550 10415 IEM_FAIL_TO_OPEN_NEW_FLDR javax.mail.MessagingException: * BYE Connection closed.;
  nested exception is:
com.sun.mail.iap.ConnectionException: * BYE Connection closed.
at com.sun.mail.imap.IMAPFolder.open(IMAPFolder.java:960)
at oracle.apps.iem.emta.account.EMCFolderManager.getFolder(EMCFolderManager.java:110)
at oracle.apps.iem.emta.account.EMTAAccountConnection.getFolder(EMTAAccountConnection.java

STEPS
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The issue can be reproduced at will with the following steps:
(R) Email Center Administration
(N) Administration > Monitoring > Download Processor

There is an X under the Status columns

Cause

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