Blank /No data found error when trying to implement a Work Order on 12.2.5 Maintenance Workbench (Doc ID 2249032.1)

Last updated on MAY 09, 2017

Applies to:

Oracle Enterprise Asset Management - Version 12.2.5 and later
Information in this document applies to any platform.

Symptoms



When attempting to implement a forecasted Workorder on Maintenance User Workbench,
the following error occurs.

ERROR

Error with empty message pop-up comes up and on clicking OK , see following error messages:
ORA-01403: no data found
FRM-40735: WHEN-BUTTON-PRESSED trigger raised unhandled exception ORA-04603

An Unexpected Error -4063 has occured. An alert has been sent to the system administrator. ORA-01403: no data found.

STEPS

The issue can be reproduced at will with the following steps:
1). Enterprise Asset Management > Work Order Planning > Maintenance Workbench : search for Asset Number: xyz123
2). Forecast Work > Enter Horizon : 30 > Run
3). Select Forecasted Work Order > Click Implement
4). See the above errors

Cause

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