12.1.3 CLM: After CO Signs Document and User Navigates to View PDF the CO Signature Block Does Not Show “//Signed//” And The Field is Blank (Doc ID 2249347.1)

Last updated on APRIL 07, 2017

Applies to:

Oracle Contract Lifecycle Management for Public Sector - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On 12.1.3 version the PDF generated after the Contracting Officer signs the CO Signature is not displayed in the PDF output in the (Signature of Contracting Officer) section.  The field is blank instead of showing “//Signed//”

Expect the PDF generated after the Contracting Officer signs the document is not displayed in the PDF output in the (Signature of Contracting Officer) section

NOTE:  The problem only happens if the Award has Contract Terms via OKC

STEPS
The issue can be reproduced at will with the following steps:
1. Create Award with Contract Terms
2. Submit for approval
3. Contracting Officer (CO) Signs the Award
4. Award is approved
5. Navigate to BWC and View PDF and PDF does not show signature

 

Cause

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