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Future Election not Reinstated Even with Reinstatement Code in Place (Doc ID 2249492.1)

Last updated on FEBRUARY 22, 2019

Applies to:

Oracle Advanced Benefits - Version 12.2 HRMS RUP8 and later
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR
---------------
A Salary life event processed after the Open life event was processed causing the Open life event to be backed out. Upon reprocessing Open, enrollments did not reinstate though a reinstatement code is set up.

EXPECTED BEHAVIOR
-----------------------
Expect the reinstatement of the open enrollment to reinstate the enrollment when open is backed out due to any life processed.

Steps To Reproduce
-----------------------
The issue can be reproduced at will with the following steps:

1. Navigate to US HRMS Responsibility.
2. Navigate to People > Benefits Service Center and query an employee.
3. Process an Open life event and make some changes to the elections.
4. Now, process an intervening life event.
The Open life event is backed out to Unprocessed status.
5. Re-process the Open life event.

Enrollments from the Open life event are not reinstated.

Cause

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In this Document
Symptoms
Cause
Solution
References


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