Unable to set task order default to Task Number

(Doc ID 2249794.1)

Last updated on MARCH 30, 2017

Applies to:

Oracle Customer Support - Version 12.2.5 and later
Information in this document applies to any platform.


On : 12.2.5 version, Update Service Request

In Case Worker (or Customer Support Specialist), for an existing Case/SR, under the "Task and Relationship Information" tab, the tasks associated to the case/SR are not displayed ordered by Task Number.
Using personalizations users can enable Sort on the Task Number column, but users have to click on that column every time to sort by task Number.

The Task Summary table should display the records based on the order defined in the personalization

The issue can be reproduced at will with the following steps:
1. Create a case
2. Create multiple tasks for that case
3. When check the tasks associated with the case, the are not ordered by Task Number
4. Using personalizations the Sort property can be enabled for Task Number, but there is no option to set a default sort order. User need to click in that column every time a Case is queried




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