CUSTOMER SITE SYSTEM MULTIPLIES THE CURRENCIES IN PROFILE AMOUNTS (Doc ID 2249823.1)

Last updated on MARCH 30, 2017

Applies to:

Oracle Receivables - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Customers Module

ACTUAL BEHAVIOR
---------------
While navigating for different customers to site details from Profile Amounts tab to any other tab, the system is multiplying the currencies defined.

EXPECTED BEHAVIOR
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The system should not multiply the currencies defined while navigating to different tabs.

STEPS
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The issue can be reproduced at will with the following steps:
1. Responsibility: Receivables Manager
2. Navigation: Customers > Customers
3. Query for a customer > click on Details > Sites tab > click on Site Details and go to Profile Amounts tab where only one currency for EUR is defined
4. Navigate to another tab (Late Charges or other tab) the system is multiplying once or twice the currency defined

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, the system is not working properly.

Cause

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