Receivables Balance Shows Blank In All Case Folders (Doc ID 2250374.1)

Last updated on FEBRUARY 20, 2019

Applies to:

Oracle Credit Management - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Analysis Tab

ACTUAL BEHAVIOR
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Receivables Balance shows blank in all case folders.

EXPECTED BEHAVIOR
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Expect the Receivables Balance to have a value.

STEPS
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The issue can be reproduced at will with the following steps:
1. Create a manual case folder or generate one from Order Management.
2. Check the Receivables Balance and see that it shows blank.

BUSINESS IMPACT
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The issue has the following business impact:
Due to this issue, users cannot see the Receivables Balance in the case folder.