Receivables Balance Shows Blank In All Case Folders
(Doc ID 2250374.1)
Last updated on APRIL 03, 2017
Applies to:
Oracle Credit Management - Version 12.1.3 and later Information in this document applies to any platform.
Symptoms
On : 12.1.3 version, Analysis Tab
ACTUAL BEHAVIOR --------------- Receivables Balance shows blank in all case folders.
EXPECTED BEHAVIOR ----------------------- Expect the Receivables Balance to have a value.
STEPS ----------------------- The issue can be reproduced at will with the following steps: 1. Create a manual case folder or generate one from Order Management. 2. Check the Receivables Balance and see that it shows blank.
BUSINESS IMPACT ----------------------- The issue has the following business impact: Due to this issue, users cannot see the Receivables Balance in the case folder.
Cause
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