R12: OIE: Unable To Complete Audit In Expense Report Due To Error "Line 1/1 Error - You have not entered sufficient or accurate information for some of the itemized lines. Please review the Details page and make corrections. " (Doc ID 2250393.1)

Last updated on MARCH 31, 2017

Applies to:

Oracle Internet Expenses - Version 12.1.3 and later
Information in this document applies to any platform.
Audit
Line 1/1 Error - You have not entered sufficient or accurate information for some of the itemized lines. Please review the Details page and make corrections.
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Symptoms

A user successfully submitted expense report and it as then manager approved.  When the Audit team try to complete audit for the expense report the following error occurs (for a single Expense Type only, "Third Party entertainment/Hospitality").   Note, however, that other users have reported the same issue and error regardless of Expense Type.

ERROR
-----------------------
Line 1/1 Error - You have not entered sufficient or accurate information for some of the itemized lines. Please review the Details page and make corrections. "

STEPS
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The issue can be reproduced at will with the following steps:
1. Submit an expense report containing expense type "Third Party entertainment/Hospitality".
2. Manger approve the expense report.
3. Audit the expense report.
4. Upon completion of Auditing the error occurs.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot submit expenses and have them pass Auditing if they contain "Third Party entertainment/Hospitality" expense types.

Cause

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