How To Rectify "Source System" Of Customer Accounts In "Oracle Customers Online (OCO)"? (Doc ID 2250737.1)

Last updated on APRIL 06, 2017

Applies to:

Oracle Customers Online - Version 12 and later
Oracle Trading Community - Version 12 and later
Information in this document applies to any platform.

Goal

While viewing customer accounts in "Oracle Customers Online (OCO)", wrong values are displayed in "Source System" for those accounts.

How to rectify the 'Source System' values of customer accounts?

Steps to Reproduce :

Responsibility : Customers Online Superuser
Navigation : Customers → Persons

  1. Query the customer account.
  2. Click on "Name" of the account.
  3. On the left hand panel, go to "Accounts".
  4. Click the "Source" icon.
  5. In this window, the 'Source System' is showing wrong value.

Solution

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