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Contacts Added in Self-Service > Benefits not Evaluated if the Next Button isn't Selected in the Same Session (Doc ID 2251639.1)

Last updated on JULY 18, 2022

Applies to:

Oracle Advanced Benefits - Version 12.1 HRMS RUP8 and later
Information in this document applies to any platform.


When a user enters a contact on the Dependents and Beneficiaries page in Employee Self-Service > Benefits were a life event is currently in Started status but then exits Self-Service and does not click the Next button (i.e. clicks Apply and then Cancel, closes the page, logs out, etc.), then comes back later to complete the enrollment, the options are not updated to reflect the new family member(s) entered.

If the user clicks the Next button before leaving the page immediately after entering new contacts, then the options are updated correctly.

Is this is the intended behavior or should the life event back out and reprocess each time the Next button is clicked from the Dependents and Beneficiaries page, regardless of whether there has been a change to a dependent during this session.


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