E-signature Approval Is Failing At The Time Of Providing Sign-off (Doc ID 2252185.1)

Last updated on APRIL 05, 2017

Applies to:

Oracle Workflow - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On 11.5.10.2 version, Workflow Mailer,
E-signature approval is failing at the time of providing sign-off with the following error:

Check Errors, in: oracle.apps.fnd.framework.OAException: Exception: ORA-06510: PL/SQL: unhandled user-defined exception
ORA-06512: at "APPS.WF_NOTIFICATION", line 4849
ORA-06512: at line 1

 
The issue can be reproduced at will with the following steps:
1. Responsibility = Workflow Administrator
2. Navigation = Status Monitor search->Monitor activities History-> notifications Details Searched for this workflow with the Item Key


The issue has the following business impact:
Due to this issue, E-signatures are failing.

Cause

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