Contract With a Large Number of Assets is Stuck In Pending Approval (Doc ID 2252447.1)

Last updated on APRIL 06, 2017

Applies to:

Oracle Lease and Finance Management - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Lease Authoring

When attempting to approve a lease contract with a larger number of assets,
the following error is received in an error notification from the approval workflow.

ERROR
-----------------------
OKL_KBK_APPROVALS_WF.update_approval_status(OKLLAAPP, 14301855, 244306, RUN) Wf_Engine_Util.Function_Call(OKL_KBK_APPROVALS_WF.UPDATE_APPROVAL_STATUS, OKLLAAPP, 14301855, 244306, RUN)

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Submit a lease for approval that has more asset lines that set in
  Profile Option OKL: Contract Total Asset Lines
2. Once the error notification is received click Retry and a new notification
  with the same error will be received.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot book these contracts.

Changes

 

Cause

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