APP-BEN-92406: Error In The Package Ben_distribute_rates.compare_balances When Trying to Enroll Employee in Healthcare Option (Doc ID 2252518.1)

Last updated on APRIL 14, 2017

Applies to:

Oracle Advanced Benefits - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

When attempting to process a life event for one employee, the following error occurs:

ERROR

APP-BEN-92406: The entered annual rate is less than what has already been paid to date. This error has occurred in the following package: Ben_distribute_rates.compare_balances
 Context at time of error:
 Person ID: 173297
 Annual Value: 200
 Paid to Date: 283.39


STEPS:
The issue can be reproduced at will with the following steps:

  1. Navigate to US Super HRMS Manager> Benefits Service center
  2. Give potential life event>
  3. Go to Non Flex Program Enrollment
  4. US Flexible Spending Plans>Select plan Option
  5. Select “Health Care Flexible Spending Account Amount”
  6. Change the amount
  7. Save the info>error occurs

 

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms