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Error "APP-BEN-92406: in the package ben_distribute_rates.compare_balances" When Trying to Enroll Employee in Healthcare Option (Doc ID 2252518.1)

Last updated on FEBRUARY 28, 2019

Applies to:

Oracle Advanced Benefits - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

When attempting to process a life event for one employee, the following error occurs:

ERROR

APP-BEN-92406: The entered annual rate is less than what has already been paid to date. This error has occurred in the following package: Ben_distribute_rates.compare_balances
 Context at time of error:
 Person ID: 173297
 Annual Value: 200
 Paid to Date: 283.39


STEPS:
The issue can be reproduced at will with the following steps:

  1. Navigate to US Super HRMS Manager> Benefits Service Center.
  2. Give potential life event.
  3. Go to Non Flex Program Enrollment form.
  4. Select “Health Care Flexible Spending Account Amount”.
  5. Change the amount.
  6. Save.
    Error occurs.

 

Cause

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In this Document
Symptoms
Cause
Solution
References


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