Field Service Task Assignment Alerts Are Not Creating Notifications (Doc ID 2252703.1)

Last updated on APRIL 07, 2017

Applies to:

Oracle Field Service - Version 12.1.3 to 12.1.3 [Release 12.1]
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version,


Task assignment alerts are not being generated.  They should be sent to the resource when a task is assigned.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Set profile 'CSF: Enable Alerts' = Yes
2. Assign a field service task
3. Notification is not being sent.


Changes

 

Cause

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