Field Service Task Assignment Alerts Are Not Creating Notifications
(Doc ID 2252703.1)
Last updated on JULY 14, 2020
Applies to:Oracle Field Service - Version 12.1.3 to 12.1.3 [Release 12.1]
Information in this document applies to any platform.
On : 12.1.3 version,
Task assignment alerts are not being generated. They should be sent to the resource when a task is assigned.
The issue can be reproduced at will with the following steps:
1. Set profile 'CSF: Enable Alerts' = Yes
2. Assign a field service task
3. Notification is not being sent.
To view full details, sign in with your My Oracle Support account.
Don't have a My Oracle Support account? Click to get started!
In this Document