Collection Search Form Throws Error When Querying An Invoice For a particular USER (Doc ID 2252891.1)

Last updated on APRIL 12, 2017

Applies to:

Oracle Receivables - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Collections

When attempting to Query with invoice in collections form
the following error occurs.

ERROR
-----------------------
APP-JTF-210604: Program error. Please inform your
system administrator or support representative that:

jtf_grid.populate package report error:


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
When navigating to Receivables Manager - Collections Search Icon and query for any invoice, system throws error.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot query invoice

Cause

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