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Fedex SSBP Kewill is not returning rate (Doc ID 2253258.1)

Last updated on APRIL 09, 2017

Applies to:

Oracle Transportation Operational Planning - Version 6.3.7 to 6.4.3 [Release 6.3 to 6.4]
Information in this document applies to any platform.


When trying to use Kewill for FEDEX smart post (SSBP) unable to get RIQ to return.

The issue can be reproduced at will with the following steps:
1. Crate two Location and Create Rate Offering with FEDEX Kewill rate.
2. Run RIQ between two locations constraining RIQ to service provider FXSP and populate a small package with a weight of 1 KG
3. It will find a rate due to cause.REXKewill.Error (errorMessage=Invalid carrier service configuration for RATE API


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