Fedex SSBP Kewill is not returning rate (Doc ID 2253258.1)

Last updated on APRIL 09, 2017

Applies to:

Oracle Transportation Operational Planning - Version 6.3.7 to 6.4.3 [Release 6.3 to 6.4]
Information in this document applies to any platform.

Symptoms

When trying to use Kewill for FEDEX smart post (SSBP) unable to get RIQ to return.

STEPS
--------
The issue can be reproduced at will with the following steps:
1. Crate two Location and Create Rate Offering with FEDEX Kewill rate.
2. Run RIQ between two locations constraining RIQ to service provider FXSP and populate a small package with a weight of 1 KG
3. It will find a rate due to cause.REXKewill.Error (errorMessage=Invalid carrier service configuration for RATE API

Cause

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