Imported Order Failing To Schedule After Order Booking (Doc ID 2253532.1)

Last updated on APRIL 10, 2017

Applies to:

Oracle Order Management - Version 12.2.4 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.4 version, Transaction Entry

ACTUAL BEHAVIOR
---------------
Imported Order fail to Schedule after order booked

Orders are being created via the order import program and the orders are failing to schedule once they have been booked. They cannot be progressed to the next workflow step 'Awaiting Shipping'. When the Schedule Orders program runs it shows that the lines failed to schedule and the program does not show workflow scheduling activity is incomplete.
However, the order will schedule and progress if manually schedule the order (directly within the order itself). Manually schedule is not desirable as user is not using the  order scheduling program and expect the order to progress automatically at order booking as it does with all of our other orders that are entered Online.

EXPECTED BEHAVIOR
-----------------------
Expect the order to progress automatically when order is booked as with all other orders that are entered Online.



BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot progress the PTO line 1.1.1 pass booked and will not schedule.

Cause

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