Emails Are Not Being Processed Correctly And End Up In The Oracle Retry Folder
(Doc ID 2253680.1)
Last updated on JULY 09, 2019
Applies to:
Oracle Email Center - Version 12.1.3 and laterInformation in this document applies to any platform.
Symptoms
When attempting to view processed emails, the following error occurs.
ERROR
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java.lang.ClassCastException: javax.mail.internet.MimeMessage cannot be cast to javax.mail.internet.MimeBodyPart at oracle.apps.iem.emta.message.EMTAMimeMessage.retrieveImage(EMTAMimeMessage.java:860) at oracle.apps.iem.emta.message.EMTAMimeMessage.retrievePart(EMTAMimeMessage.java:772) at oracle.apps.iem.emta.message.EMTAMimeMessage.retrieveMessageContent(EMTAMimeMessage.java:394) at oracle.apps.iem.emta.message.EMTAMimeMessage.dumpPart(EMTAMimeMessage.java:356) at oracle.apps.iem.emta.message.EMTAMimeMessage.downloadToLocalMsgStore(EMTAMimeMessage.java:228) at oracle.apps.iem.emta.broker.EMTABroker.downloadEmails(EMTABroker.java:296) at oracle.apps.iem.emta.broker.EMTABroker.postProcess(EMTABroker.java:99) at oracle.apps.iem.emta.broker.BrokerHandler.postProcess(BrokerHandler.java:134) at oracle.apps.iem.emta.controller.Worker.run(Worker.java:184) at java.lang.Thread.run(Thread.java:745)
STEPS
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The issue can be reproduced at will with the following steps:
1. Email Center Administrator
2. Email Center Administration
3. Monitoring
4. Download Processor
Changes
Cause
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In this Document
Symptoms |
Changes |
Cause |
Solution |
References |