Emails Are Not Being Processed Correctly And End Up In The Oracle Retry Folder

(Doc ID 2253680.1)

Last updated on APRIL 15, 2017

Applies to:

Oracle Email Center - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

When attempting to view processed emails, the following error occurs.

ERROR
-----------------------
java.lang.ClassCastException: javax.mail.internet.MimeMessage cannot be cast to javax.mail.internet.MimeBodyPart at oracle.apps.iem.emta.message.EMTAMimeMessage.retrieveImage(EMTAMimeMessage.java:860) at oracle.apps.iem.emta.message.EMTAMimeMessage.retrievePart(EMTAMimeMessage.java:772) at oracle.apps.iem.emta.message.EMTAMimeMessage.retrieveMessageContent(EMTAMimeMessage.java:394) at oracle.apps.iem.emta.message.EMTAMimeMessage.dumpPart(EMTAMimeMessage.java:356) at oracle.apps.iem.emta.message.EMTAMimeMessage.downloadToLocalMsgStore(EMTAMimeMessage.java:228) at oracle.apps.iem.emta.broker.EMTABroker.downloadEmails(EMTABroker.java:296) at oracle.apps.iem.emta.broker.EMTABroker.postProcess(EMTABroker.java:99) at oracle.apps.iem.emta.broker.BrokerHandler.postProcess(BrokerHandler.java:134) at oracle.apps.iem.emta.controller.Worker.run(Worker.java:184) at java.lang.Thread.run(Thread.java:745)

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Email Center Administrator
2. Email Center Administration
3. Monitoring
4. Download Processor

Changes

Cause

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