My Oracle Support Banner

APP-236138: Error Returned In ASO_PRICING_INT.Pricing_Order When Creating Service Line On Quote (Doc ID 2253691.1)

Last updated on MARCH 31, 2020

Applies to:

Oracle Quoting - Version 12.2.5 and later
Information in this document applies to any platform.

Symptoms

On Test (Upgraded from 12.1.2):  12.2.5 version, HTML User Interface

While adding a service line to a quote, the following error is returned when the IB reference is added to the line.

You had experienced this issue previously and created a dummy OID modifier to work around it, as documented in Doc ID 745654.1
However, according to this documentation, Dummy modifier is no longer needed since 12.1.3.

ERROR
--------------------
APP-236138: Error returned in ASO_PRICING_INT.Pricing_Order.
APP-236139: ORA-01403: no data found
APP-236051: An unexpected error has occured during processing of the ASO_QUOTE_HEADER information.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:

1. Create a quote.
2. Enter a line with a service part.
3. Enter the Service Start Date.
4. Choose an instance from the Install Base for the service reference and click Apply.

Changes

 

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Changes
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.