Page Expires When Clicking Back Button (Doc ID 2253916.1)

Last updated on APRIL 17, 2017

Applies to:

Oracle Email Center - Version 12.2.5 and later
Information in this document applies to any platform.

Symptoms


ACTUAL BEHAVIOR
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When creating a new Email Center reply template in knowledge base editor plain text mode, one can click on "Preview".
Within the "Preview" page, when click on "Back" button leads to an expires page and complete logout of application user.

EXPECTED BEHAVIOR
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When click on "Back" button in the preview page, it should go back to previous page (create document page). The page should not get expired.

STEPS
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The issue can be reproduced at will with the following steps:
1. Navigate to Email Center Administrator (R) -> Email Center Administration -> Knowledge Base -> Documents -> Editor
2. Entered the Title, description ,category under MES publish information region.
3. Under compose template region, enter the template body and click on preview button.
4. Click on 'Back' button

Changes

 

Cause

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