R12:JA:AP: Error "Encountered an error in JAI_OPEN_TAX_DET_PKG.determine_tax" during Invoice Validation (Doc ID 2253949.1)

Last updated on APRIL 11, 2017

Applies to:

Oracle Financials for India - Version 12.2.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.3 version, India AP Localizations

When attempting to validate an invoice,
the following error occurs.

Encountered an error in JAI_OPEN_TAX_DET_PKG.determine_tax. Any error exists on importing taxes for 10020
JAI_TAX_PROCESSING_PKG.CALCULATE_TAX RETURN_STATUS = E


The issue can be reproduced at will with the following steps:

1. Responsibility: Oracle Payables - India localization
2. Path: Invoices -> Entry -> Invoices
3. Query an invoice
4. Validate the invoice
The following error occurs:

An unexpected error has occurred.

5. FND log (FND.rar)

Encountered an error in JAI_OPEN_TAX_DET_PKG.determine_tax. Any error exists on importing taxes for 10020
Encountered an error in JAI_OPEN_TAX_DET_PKG.determine_tax. Any error exists on importing taxes for 10020
JAI_TAX_PROCESSING_PKG.CALCULATE_TAX RETURN_STATUS = E
ZX_GLOBAL_STRUCTURES_PKG: delete_trx_line_dist_tbl()+
ZX_GLOBAL_STRUCTURES_PKG: delete_trx_line_dist_tbl()-
ZX_API_PUB: CALCULATE_TAX:ZX_SRVC_TYP_PKG.calculate_tax returned errors
ZX_API_PUB: DUMP_MSG()+
0 Error Message(s) dumped into Zx_Errors_GT.
ZX_API_PUB: DUMP_MSG()-
Start Time :11-04-2017 00:50:19
End Time :11-04-2017 00:50:19
Total Time :0:0:0
Number of records in ZX_TRX_HEADERS_GT :1
Number of records in ZX_TRANSACTION_LINES_GT :2
Handle errors returned by API
Get error message from eTax API
Get error message from stack
"Unexpected error occurred during Tax Calculation.
Exception: User-Defined Exception
Please correct the problem or contact your System Administrator."

The issue has the following business impact:
Due to this issue, users cannot validate the invoice.

Cause

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