Termination Quote Unbilled Receivables on Header and Lines do not Match (Doc ID 2253982.1)

Last updated on APRIL 11, 2017

Applies to:

Oracle Lease and Finance Management - Version 12.2.5 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.5 version, Asset Management

ACTUAL BEHAVIOR
---------------
When using a Termination Quote Template that is defined to use a custom Formula for Unbilled Receivables the line amount is as expected per the template formula, however, Unbilled Receivables are displayed above the lines in the Amount tab and in the General tab. In those two places the value displayed is the seeded calculation result, and not from the formula selected on the template

EXPECTED BEHAVIOR
-----------------------
Expect that Unbilled Receivables will be displayed with the same amount in all places where it is displayed.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Setup > System Options > Operational Options > Termination Options > Quoting Options
  Make sure that Enable Termination Quote Template is Yes (checked).
2. Setup > Quotes > Termination Quote Templates
  Create a Termination Quote Template that uses a Formula for Unbilled Receivables.
3. Create a Termination Quote using the Quote Type and Reason used in the Template created in step 2
  for a contract that has Unbilled Receivables and has Terms defined to bill those in a Termination Quote.
4. The Unbilled Receivable Amount displayed on the Quote line in the Amount tab will display the amount expected
  from the chosen Formula. But the Unbilled Receivables displayed above the lines in the Amount tab will be the
  amount calculated per the seeded calculation. That same seeded calculation result is also displayed in the
  General tab and neither match the line amount.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users are confused by a field labeled the same but displaying different amounts in the same page.

Changes

 

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms