Signature Capture Image File Is Missing After MFS Laptop Synchronization
(Doc ID 2254029.1)
Last updated on SEPTEMBER 02, 2020
Applies to:
Oracle Mobile Field Service - Version 12.1.3 to 12.1.3 [Release 12.1]Information in this document applies to any platform.
Symptoms
On : 12.1.3 version, General / Laptop
When trying to view signature attachments that were created on the MFS Laptop an error occurs.
ERROR
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FRM-40375: WHEN-BUTTON-PRESSES trigger raised unhandled exception ORA-01403
The problem seems to occur after the attachment is uploaded to the server.
The attachment EXISTS in FND_DOCUMENTS_TL but DOES NOT exist in FND_LOBS.
STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Capture signature in MFS Laptop
2. Sync
3. Run Processes Uploaded Mobile Data
4. View attachment in debrief for task
5. Attempt to open attachment
Changes
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |
| References |