Signature Capture Image File Is Missing After MFS Laptop Synchronization
Last updated on OCTOBER 02, 2017
Applies to:
Oracle Mobile Field Service - Version 12.1.3 to 12.1.3 [Release 12.1]Information in this document applies to any platform.
Symptoms
On : 12.1.3 version, General / Laptop
When trying to view signature attachments that were created on the MFS Laptop an error occurs.
ERROR
-----------------------
FRM-40375: WHEN-BUTTON-PRESSES trigger raised unhandled exception ORA-01403
The problem seems to occur after the attachment is uploaded to the server.
The attachment EXISTS in FND_DOCUMENTS_TL but DOES NOT exist in FND_LOBS.
STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Capture signature in MFS Laptop
2. Sync
3. Run Processes Uploaded Mobile Data
4. View attachment in debrief for task
5. Attempt to open attachment
Cause
Sign In with your My Oracle Support account |
|
Don't have a My Oracle Support account? Click to get started |
My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms