Signature Capture Image File Is Missing After MFS Laptop Synchronization (Doc ID 2254029.1)

Last updated on APRIL 11, 2017

Applies to:

Oracle Mobile Field Service - Version 12.1.3 to 12.1.3 [Release 12.1]
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, General / Laptop

When trying to view signature attachments that were created on the MFS Laptop an error occurs.

ERROR
-----------------------
FRM-40375: WHEN-BUTTON-PRESSES trigger raised unhandled exception ORA-01403

The problem seems to occur after the attachment is uploaded to the server. 
The attachment EXISTS in FND_DOCUMENTS_TL but DOES NOT exist in FND_LOBS.

 


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Capture signature in MFS Laptop
2. Sync
3. Run Processes Uploaded Mobile Data
4. View attachment in debrief for task
5. Attempt to open attachment


Cause

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