Unable To View Maps Options From Menu Tools1 In Field Service Dispatch Center (Doc ID 2254406.1)

Last updated on APRIL 19, 2017

Applies to:

Oracle Field Service - Version 12.2.5 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.5 version, Dispatch Center


After upgrading from EBS R12.1.3 to R12.2.5, the map options from the Dispatch Center form are greyed out.

 

STEPS
-----------------------
The issue can be reproduced at will with the following steps:


1.Login to EBS
2. Open Dispatch Center
3.Click on Tools1 from the toolbar
4.All Map options are disabled.

Cause

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