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Unable To View Maps Options From Menu Tools1 In Field Service Dispatch Center (Doc ID 2254406.1)

Last updated on FEBRUARY 25, 2019

Applies to:

Oracle Field Service - Version 12.2.5 and later
Information in this document applies to any platform.


On : 12.2.5 version, Dispatch Center

After upgrading from EBS R12.1.3 to R12.2.5, the map options from the Dispatch Center form are greyed out.


The issue can be reproduced at will with the following steps:

1.Login to EBS
2. Open Dispatch Center
3.Click on Tools1 from the toolbar
4.All Map options are disabled.


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