My Oracle Support Banner

Unable To View Maps Options From Menu Tools1 In Field Service Dispatch Center (Doc ID 2254406.1)

Last updated on APRIL 19, 2017

Applies to:

Oracle Field Service - Version 12.2.5 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.5 version, Dispatch Center


After upgrading from EBS R12.1.3 to R12.2.5, the map options from the Dispatch Center form are greyed out.

 

STEPS
-----------------------
The issue can be reproduced at will with the following steps:


1.Login to EBS
2. Open Dispatch Center
3.Click on Tools1 from the toolbar
4.All Map options are disabled.

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.